LEGAL NOTICE

This document contains the Terms and Conditions that governs the use of this website   www.tictacroom.es, property of Miguel Hernández Santos, with DNI 35044386E and domiciled in Sant Frederic Street, 8, L-2 08028, Barcelona.

For the purpose of communication and user notification to the website, the e-mail address is:   info@tictacroom.es and the telephone number to contact us is: 930074070.

TIC TAC ROOM is an escape game enterprise for the use of individuals, groups and/or companies and provides services for group dynamics.

INTELLECTUAL PROPERTY

TIC TAC ROOM owns the website and is owner of all intellectual rights of this website and the thereof contents and also owns the domain name.

The entirety of this website: text, images, articles, logos, graphics, drawings, photographs, buttons, software files, as well as the structure and presentation of content, is protected by the Spanish Law on intellectual and industrial property.

The rights of intellectual property of the web pages that the website of TIC TAC ROOM redirect, as well as the ownership of content and domain name of those, correspond to its owner.

The total or partial reproduction of this website and any of its contents, without an explicit written permission of the website owner is strictly prohibited.

DATA PROTECTION

By entering to the website   www.tictacroom.es the user accepts that personal data will be incorporated into an automate file, which is intended to keep the user informed about the news of the services offered. This file is registered in the Spanish Data Protection Agency governed by Law 15/1999 of Protection of Personal Data (LOPD) and whose responsible is Miguel Hernández Santos.

In any case, the user will be responsible for the accuracy of the information given when sending the application information. According to the current legislation on personal data protection, the owner of the file agrees to accomplish the obligation of professional secrecy regarding the data and the duty to protect them, ensuring confidentiality and adopting, if necessary, any appropriate technical measure to avoid any alteration, misuse and unauthorized access.

Personal data provided by users will not be disclosed to any company and will only be used to send information about the services offered by TIC TAC ROOM. Personal data will not be able to another people at any time.

Users of this site have the right access, rectification, opposition and cancellation of the data contained in the automated data file. For that, they must apply by writing it to TIC TAC ROOM at C/ Sant Fredelic, 8, L-2, 08028, Barcelona or also by sending an e-mail to  info@tictacroom.es , including your personal data, photocopy of the user’s ID, user mail address provided and a user’s signature.

WEBSITE FOR ADULTS (+18)

To register and request services of TIC TAC ROOM, the user must be adult (+18 years old) and have the legal capacity to accept the Terms and Conditions.

LIMITATION OF RESPONSABILITY

Any person that access this website assumes the role of user, commitment to the observance and strict compliance and enforcement set forth this place, as well as any other law that may apply.

TIC TAC ROOM reserves the right to modify any information that could appear on the website without no obligation to inform users of such modifications, meaning that is enough to divulge it to the website.

TIC TAC ROOM is not responsible for the contents of the web pages that redirect its Website and neither for any breach of current regulations that all times those pages may incur. From the customer’s web site, it may be possible to be redirected to other content websites. Since TIC TAC ROOM cannot always control the contents introduced or posted by another people on their websites, TIC TAC ROOM does not assume any responsibility for such content. In any case, TIC TAC ROOM will proceed immediately to remove any content that could violate any national and international law, morality or public order, proceeding to the immediate revocation of the redirect to the web site and informing the authorities of the content in question.

TIC TAC ROOM is not responsible for the content and information stored in forums, chats, blogs, comments, social media or any other means that other people publish independently on TIC TAC ROOM Website. However, TIC TAC ROOM cooperates actively in the removal of all the content that might affect and violate the national and international law, other person rights or morals and public order. In case that the user considers that exists any content that could be susceptible to this classification on the Website, please notify it immediately to the site administrator.

This website has been examined and tested to work properly. In principle, you can ensure the proper operation; 365 days a year, 24 hours a day. However, TIC TAC ROOM does not reject the possibility of programming errors, or that occurs a meajure force reasons, natural disasters, power outages, or similar circumstances that could make impossible to access the Website.

USE OF COOKIES

Los usuarios de esta página web tienen derecho de acceso, rectificación, oposición y cancelación de los datos que consten en el archivo automatizado de datos. Para ello deben solicitarlo a TIC TAC ROOM por escrito a C/ Sant Frederic 8 L-2, 08028 Barcelona o enviando un correo eléctronico a info@tictacroom.es, con sus datos personales, fotocopia del DNI del usuario, correo electrónico que facilitó a La Web y firma del usuario.

 

Some sections of this website use cookies. Cookies are small pieces of information that the server sends to the computer of the one that access the website. Its purpose is to improve the service when the user returns to visit the web site. When collecting information about the preferences of the user, the website can act individually when you connect again. Cookies also help to improve the website by identifying which are the most visited sections, that allows TIC TAC ROOM improve their services. You can set your browser to notify the application to ibstall a cookie or to reject them. By accepting the cookie, in no way gives TIC TAC ROOM access to your computer or personal data.

Cookies are stored on the hard drive of the user’s computer until you delete them. You are allowed to set your browser to alert you of the presence of cookies, or also to reject them automatically. If you reject cookies, you can still use the Website, although it involves limiting the use of some of the services or prevent the proper functioning of the Website.

While accessing the website, you will be notified about the presence of cookies and you will be asked to accept them or not.

PRIVACY POLICY

By entering to the website   www.tictacroom.es the user accepts that personal data will be incorporated into an automate file, which is intended to keep the user informed about the news of the services offered. This file is registered in the Spanish Data Protection Agency governed by Law 15/1999 of Protection of Personal Data (LOPD) and whose responsible is Miguel Hernández Santos.

In any case, the user will be responsible for the accuracy of the information given when sending the application information. According to the current legislation on personal data protection, the owner of the file agrees to accomplish the obligation of professional secrecy regarding the data and the duty to protect them, ensuring confidentiality and adopting, if necessary, any appropriate technical measure to avoid any alteration, misuse and unauthorized access.

Personal data provided by users will not be disclosed to any company and will only be used to send information about the services offered by TIC TAC ROOM. Personal data will not be able to another people at any time.

Users of this site have the right access, rectification, opposition and cancellation of the data contained in the automated data file. For that, they must apply by writing it to TIC TAC ROOM at C/ Sant Fredelic, 8, L-2, 08028, Barcelona or also by sending an e-mail to  info@tictacroom.es , including your personal data, photocopy of the user’s ID, user mail address provided and a user’s signature.

PRICES

1. In the Booking Section, a calendar shows days that can be selected, and the hours that are available.

2. To book you need to log in your e-mail address and a password provided during the process of registration or at the time you book.

3. For a successful reservation, the user should select one of the payment methods available, making effective if the price of the service has been paid to the Supplier for the payment process established on the website.

4. TIC TAC ROOM accepts payments by credit and debit cards (Visa, Visa Electron), and bank transfers. We use safe payment systems in order to protect the payment by credit and debit cards. Confidential payment details are transmitted directly and encrypted (SSL) to the financial institution CAIXABANK (LA CAIXA). Once made the payment, the system will automatically check the credit/debit card is enabled for a Secure Electronic Commerce. Then, it will connect with the Bank issuing, which will authorize the transaction.

5. In transfer payments the user assumes all costs or recharges that your bank can include you (shipping and taxes).

6. In case that you make a bank transfer, if the payment is not deposited in TIC TAC ROOM bank account in a period of 48 hours, the user will receive an reminder email saying that if the payment is not received the system will cancel the booking.

7. To pay with credit card or debit card, we only accept: VISA, VISA Electron, MasterCard. American Express is not admitted. The information you should provide us when booking are: Name, Card number, expiration date and verification code or security.

8. We use a safe payment system by credit card through the Virtual POS Banc LA CAIXA. At the end of the booking system, a screen with POS banc LA CAIXA will appear and you will have to enter your card data, and when confirming the virtual POS, you will be connected to the users’ bank to enter your password/ your pin/ your code card to confirm the payment.

9. All users’ credit card data will only be processed in the Virtual POS Insurance Banco LA CAIXA, so TIC TAC ROOM does not have access to it.

10. If Virtual POS report denies the users’ card, the order will be automatically cancelled.

11. Payments made with a PayPal account are not possible in our payment gateway, so you have to choose another payment system.

12. TIC TAC ROOM sends a confirmation email to the user, with booking data. This email is sent to the email address provided by the user during the process of booking. If the email is not received, you must contact TIC TAC ROOM sending an email to  info@tictacroom.es.

13. The confirmation email sent by TIC TAC ROOM has the nature of a voucher. TIC TAC ROOM may request the printed voucher to enjoy the game at the time the players enter. This voucher does not have a named person, so anyone in the group can give it to us and access the game.

14. “Last Minute” bookings are made the same day of the game and can be paid by credit and debit card. If payment with bank transfer is selected, you must send us the bank receipt before you start the game and it should be confirmed by telephone (+34 930074070) by TIC TAC ROOM staff, at least 4 hours before.

15. The user can ask for the receipt at any time to TIC TAC ROOM. The user is responsible of verifying its data and should verify its veracity.

GIFT VOUCHER

To buy a gift voucher, the user can do i ton the Website  www.tictacroom.es or getting in contact with TIC TAC ROOM at info@tictacroom.es or calling at (+34) 930074070.

 The voucher has a shelf life of 3 months to book from the date of purchase. In our calendar you can see that bookings can be made in 3 months view to choose the day the user wants to play.

POLICY CHANGES AND CANCELLATIONS

1.The user is not able no cancel the reservation at the booking calendar of the website. To do this, it is necessary to inform staff of TIC TAC ROOM using the Booking form, the telephone or e-mail.

2.Any changes or cancellation of a booking must be made 2 days (48 hours) in advance.

3. If the user cancels the reservation with more than 48 hours in advance, TIC TAC ROOM will have to refund the full amount paid and the user has to indicate his/her bank account to be refunded.

4. If the user cancels in less than 48 hours (2 days) and more than 24 hours in advance before the reserved day, the refund of the amount of money paid cannot be claimed. However, TIC TAC ROOM will allow making a booking for another day. In this case, please contact with TIC TAC ROOM at:   info@tictacroom.es.

5. If the user cancels less than 24 hours (1 day) prior to the reserved day, the user loses the right to claim and it won’t be possible to ask for the refund of the amount paid previously and will not have neither the possibility to change de date to play.

6. A reservation can be cancelled by the user sending an email to info@tictacroom.es or also calling the staff to (+34) 93 007 40 70. If cancellation is entitled to be refunded, and if it is done via e-mail, you must provide the following information: the reservation number, date and time, your name and a bank account to pay the amount.

7. If some technical reason or other type of reason TIC TAC ROOM cannot provide its services, the reserves affected will have the possibility to change the date or also to be refunded.

8. TIC TAC ROOM sends a confirmation e-mail to the user that makes a reservation with reservation data. This e-mail is sent to the e-mail address provided during the process of booking. If this e-mail is not received, the user should contact TIC TAC ROOM sending an e-mail to  info@tictacroom.es.

9. The confirmation e-mail sent by TIC TAC ROOM has a voucher nature. TIC TAC ROOM staff can ask for the printed voucher to enjoy the game. This voucher does not have a named person, so anyone in the group can submit and access the game.

10. “Last Minute” bookings are made the same day of the game and can be paid by credit and debit card. If payment with bank transfer is selected, you must send us the bank receipt before you start the game and it should be confirmed by telephone (+34 930074070) by TIC TAC ROOM staff, at least 4 hours before.

11. The user can ask for the receipt at any time to TIC TAC ROOM. The user is responsible of verifying its data and should verify its veracity.

CONDITIONS OF PARTICIPATION

[:es]1. Todo el mundo participa en el juego bajo su propio riesgo. TIC TAC ROOM no se hace responsable de los accidentes que los usuarios pudieran tener durante el juego si estos son debidos a la negligencia del usuario, a la incorrecta manipulación de las instalaciones, así como al uso indebido de los objetos que se encuentran en TIC TAC ROOM.
TIC TAC ROOM dispone de un seguro de protección civil para asegurar cualquier accidente producido en sus instalaciones y para un máximo de 6 participantes.

2. TIC TAC ROOM es un juego para adultos por lo tanto destinado a personas mayores de 18 años. Sin embargo, pueden participar en TIC TAC ROOM personas de entre 14 y 17 siempre que vayan acompañados de un adulto.

3. TIC TAC ROOM se reserva el derecho de admisión en estos casos:
- Personas que alteren el normal funcionamiento de la actividad por comportamiento inadecuado.
- Está prohibido filmar o fotografiar en el interior del local.
- Porte cualquier objeto susceptible de causar daño a personas o cosas.

4. No será posible iniciar el juego si hay un retraso de 5 minutos respecto a la hora reservada. En este caso, no podrá cambiar la sesión de juego ni podrá reclamar el reembolso de la tarifa abonada.

5. La duración máxima del juego es de una hora. No es posible extender este tiempo.

6. TIC TAC ROOM se reserva el derecho a pedir derechos de imagen a los usuarios, de aquellas imágenes que se hayan tomado dentro de sus instalaciones. Se usarán dichas imágenes para colgarlas en la web, en las redes sociales y para su uso promocional.

7. Si durante el transcurso del juego uno de los usuarios se indispone, debe salir del juego acompañado de otro de los usuarios hasta que se restablezca, el resto de los usuarios pueden continuar jugando. En caso de accidente o indisposiciones graves el personal de TIC TAC ROOM que controla el juego puede decidir pararlo por completo.

1.Everyone involved in the game participates under their own risk. TIC TAC ROOM is not responsible of accidents that users may have during the game if they are due to negligence, improper handling of the place, as well as the misuse of objects found in TIC TAC ROOM.
TIC TAC ROOM has a Civil Protection insurance to ensure any accident produced inside our room and it is for a maximum of 6 players.

2. TIC TAC ROOM is a game for adults. Therefore the game is destined to people over 18. However, in TIC TAC ROOM people between 14 and 17 years old are allowed to play accompanied by an adult.

3. TIC TAC ROOM reserves the admission right in those cases:
- People that alter the normal functioning of the activity because of an inappropriate behavior.
- It is forbidden to film o make photographies inside the premises.
- It is forbidden to wear any object capable of causing physical damage to people and objects.

4. I won’t be possible to start the game if there is a delay of 5 minutes.  In this case, you cannot change the game session and it won’t be possible to claim a refund of the payment done previously.

5. The maximum time top lay is 1 hour (60 minutes). It is not possible to spend more time playing.

6.  TIC TAC ROOM reserves the right to request image right to users, images that have been taken while playing. Those images will be used to be posted on the web, social networks and for promotional use.

7. If during the course of the game one of the users become ill, the user must exit the game accompanied by other user until he/she feels better. The rest of the players can continue playing. In case there is an accident or serious problems, TIC TAC ROOM staff will have the power to stop the game completely.

 

CONTACT

Nombre / Name

E-mail

Teléfono / Thelephone Number

Asunto / Subject

Mensaje / Message

ADDRESS

C. Sant Frederic 8, bajos 08028 Barcelona

Phone: (+34) 93 007 40 70

Email: info@tictacroom.es

Working Hours

Monday to Sundays: 09:00h to 22:00:

TIC TAC ROOM © 2015 - ALL RIGHTS RESERVED

LEGAL ADVICE

DESIGN CATARTSIS